Privacy and Cookies Statement

Effective: January 20, 2026

Belkin Tales Holidays, a Sri Lankan tour operator and destination management company (DMC), owns and operates a service that enables travelers to research, discover, and book authentic travel experiences throughout Sri Lanka and the region. In this Statement, these are collectively referred to as our “Services”.

The information that you and others entrust us with enhances our ability to provide more relevant, personalized, and memorable travel experiences. We know that sharing your personal information with us is based on trust. We take your trust seriously and are committed to respecting your privacy and being transparent about how we use your information.

This Privacy and Cookies Statement (“Statement”) explains how we obtain, use, process, and protect your information, the rights you have, and how you can contact us.

Notice at Collection of Personal Information

We collect personal information from and about you as described in this Notice and throughout this Statement.

What categories of personal information do we collect and why?

• Biographical information & identifiers: name, phone number, email address, postal address, IP address, usernames, passwords, and similar identifiers.
• Customer records information: billing details, payment card information, passport or visa information, travel document numbers where required.
• Protected classifications: age range, gender, nationality, dietary requirements, accessibility needs, and other voluntarily disclosed information.
• Commercial information: tour bookings, purchased packages, travel preferences, accommodation choices, excursions, and special requests.
• Internet or network activity: browsing history, search activity, and interactions with our Services.
• Precise geolocation data: location data when enabled on your device or included in uploaded content.
• Visual and audio information: photos, videos, testimonials, reviews, and communications with our support team.
• Inferences: insights generated to improve Services and create personalized itineraries.

Sensitive Personal Information

Certain categories of information may be considered sensitive under applicable privacy laws, including precise geolocation data, race, ethnicity, religion, sexual orientation, passport numbers, visa information, or health-related details. We only process sensitive personal information for limited permissible purposes such as providing safe travel services, securing our platform, and complying with legal requirements.

Information Retention

We retain your information for as long as you maintain an account or as necessary to fulfill the purposes outlined in this Statement, including legal, accounting, and regulatory requirements.

Information Uses and Purposes

• Register and manage customer accounts and tour bookings
• Process payments, deposits, and refunds
• Coordinate with hotels, transport providers, guides, and activity operators
• Improve and personalize Services and itineraries
• Provide customer support and emergency communications
• Send booking confirmations and travel documents
• Obtain permits, tickets, and travel authorizations
• Detect fraud and comply with tourism regulations

Information Sharing

We may share your information with hotels, transport operators, licensed guides, activity providers, payment processors, insurance providers, and business partners as required to deliver our Services and in compliance with Sri Lankan data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, improve security, analyze usage, and remember preferences. You may control cookies through your browser or our Cookie Consent tool.

Information on Children

When booking travel for children under 18, parental or guardian consent is required. We collect only necessary information to ensure safety and comfort during tours.

Information Security

We use administrative, technical, and physical safeguards to protect your information, including encrypted data transmission and secure payment processing.

Statement Changes

We may update this Statement to reflect changes in practices or legal requirements. Updates will be communicated through appropriate channels.

Contact

Email: info@belkintale.com

Phone: +94 71 703 9086

Address: 187/11 Diggala Road, Panadura

This Privacy and Cookies Statement complies with Sri Lankan privacy laws and international data protection standards.