Cancellation and Refund Policy
Belkin Tales Holidays
Effective Date: February 5, 2026
At Belkin Tales Holidays, we understand that travel plans can change unexpectedly. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations, modifications, and refunds for all tours and services booked through Belkin Tales Holidays.
By making a booking with us, you acknowledge and agree to the terms outlined in this policy.
Table of Contents
- Cancellation by Customer
- Modifications and Changes
- Cancellation by Belkin Tales Holidays
- No-Show Policy
- Refund Processing
- Travel Insurance
- Force Majeure and Extraordinary Circumstances
- Special Considerations
- How to Cancel or Modify Your Booking
- Terms and Conditions
1. Cancellation by Customer
1.1 Day Tours and Single-Day Experiences
- Free cancellation up to 24 hours before start time
- Less than 24 hours: 100% cancellation fee
- No-show: 100% cancellation fee
Examples include:
- Park Bus safari experiences
- Sigiriya, Kandy, or Galle day trips
- Whale watching tours
- City tours and excursions
- Adventure and water sports
- Cooking classes and workshops
1.2 Multi-Day Tours and Packages
| Days Before Departure | Cancellation Fee | Refund |
|---|---|---|
| 60+ days | Deposit forfeited | Balance refunded |
| 30–60 days | 50% | 50% |
| 15–29 days | 75% | 25% |
| < 15 days / No-show | 100% | No refund |
Deposit amounts typically range from 20–50% and are specified in your booking confirmation.
2. Modifications and Changes
- Tour date changes may incur administrative fees
- Shortening tours is treated as partial cancellation
- No refunds for unused services once tour starts
- Upgrades and extensions subject to availability
3. Cancellation by Belkin Tales Holidays
- Full refund if minimum participants not met
- Rescheduling or alternative tour options offered
- No liability for external costs (flights, visas, etc.)
4. No-Show Policy
No-shows incur a 100% cancellation fee and no refund.
5. Refund Processing
- Day tours: 5–7 business days
- Multi-day tours: 14–21 business days
- Refunds issued to original payment method
6. Travel Insurance
Comprehensive travel insurance is strongly recommended to protect against unforeseen circumstances.
7. Force Majeure and Extraordinary Circumstances
Events beyond our control (natural disasters, pandemics, government restrictions) may affect refunds and scheduling.
8. Special Considerations
- Medical emergencies
- Partial group cancellations
- Flight disruptions
- Behavior-related tour termination
9. How to Cancel or Modify Your Booking
Email us at info@belkintalesholidays.com with your booking reference and details. Cancellations are effective when received in writing.
10. Terms and Conditions
This policy is governed by the laws of the Democratic Socialist Republic of Sri Lanka. Disputes fall under Sri Lankan jurisdiction.
Belkin Tales Holidays
Disrupting travel. Delivering results. Creating memories.
Last Updated: February 5, 2026
